Frequently Asked Questions

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We have a total of 6 tennis hard courts. We are open year-round.

Yes, we have a basic pro shop but we offer purchases with Fromuth with a club discount for a variety of tennis apparel, shoes, and equipment. Our staff can also assist with racket stringing and customization. 

A Tennis Advantage Plan (TAP) membership is for the frequent player. It allows you to:

•  Play in 1 scheduled reservation per day: Singles, Canadian Doubles or Doubles
•  A $25.00 flat fee is charged for any second daily play
•  Play in-house league matches or round robins (does not count against your 1 reservation per day privilege)
• Play in a USTA league match at no additional cost (does not count against your 1 reservation per day privilege)
• Use CourtReserve for on-line court reservations and event sign-ups
• Schedule court time and register for clinics 5 days in advance
• Continue playing past your reservation if the court is still available
• Bring a guest any day of the week (guests pay a fee)
• Receive discounted contract court rates
• Attend exclusive member only events throughout the year
• Receive discounts on pro shop items
• Receive discounted ball machine rate (does not count against your 1 reservation per day privilege)

Individual, senior and family TAP memberships are available. Prices vary based on the TAP

membership.

TAP suspension requests for medical reasons must be submitted by using the Medical

Suspension Request Form. It can be found under the MORE Tab.

No. A TAP Membership is not suspended for any other reason other than medical.

WTT offers open court time, contract court time, adult and junior round robins, adult flex leagues, lessons and clinics for adults and juniors with staff pros, USTA league play, Junior Team Tennis (JTT), junior tournaments and high school and college practice courts. As WTT continues to grow and evolve, new programs/events are added.

Please visit the event tab on our website for current offerings.

It is your responsibility to check in with the desk staff prior to going onto the court for any reservation, lesson, clinic, etc.

Winning Touch Tennis is pleased to announce the purchase of a new ball machine. The ball machine will provide WTT players a new opportunity for drilling and practicing. If you want to practice a particular stroke, demo a new racquet(s), rehab from an injury, practice your tennis shots to take your game to the next level or you are just looking for a fun workout, the WTT iGENIE ball machine is available for your use.

 No. WTT does not offer pickleball. 

 No. A guest can reserve a court up to 2 days in advance.  

 You can use the Court Reserve app to create a free Family Guest Account and

make a reservation and payment. You can also call WTT (610-433-6858) and have the desk staff make the reservation and take a credit card payment. Payment is due at time of booking.

You can log in to your Court Reserve account to make a court reservation. You can also call WTT (610-433-6858) and have the desk staff make the reservation.

 Court reservations should be cancelled minimum the day before so that the court is available for another player to reserve. 

Payment is always due at time of booking.

Payment can be made in one of 3 ways:

• By creating and using a player profile with a “card of file”.
• By pre-loading funds to your Court Reserve account then using these funds to pre-pay for your lesson, clinic, or event.
• By paying in person or calling WTT (610-433-6858) and have the desk staff process a credit card payment.

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If your Court Reserve account has a credit balance, those funds are automatically applied to the charge for an upcoming lesson, clinic or event.

If you cancel a lesson, clinic or event the day before, a credit will be issued to your Court Reserve account. If the cancellation is less than a day before the reservation, the payment is non-refundable. * 

*An exception is made when a player becomes ill within 12 hours of their lesson or in the event of a family emergency. Please call the staff at (610) 433-6858 with notification of the illness/emergency.

Payment is due when the reservation is made. Refunds are not applicable.

Payment is due when the reservation is made in order to secure a spot in the program.

Refund requests are reviewed by management and may be given up to 1 week

before the start of the program. 

Due to the limited spots and the high demand for the classes, once a registration

is made and prior to the start of the program sessions, there are no cash, check

or credit card refunds for a withdrawal. A credit is applied to your CourtReserve

account that can be used for any future Winning Touch Tennis programs/purchases.

Once the program/sessions start, no credit or make-ups are given for missed

sessions or for a withdrawal from the program unless under an extreme

circumstance and/or a medical emergency supported with a doctor’s note.

In addition, requests for a player to be re-assigned to a different class will be

honored only if a coach agrees the player should be in a more appropriate class.

If there is a scheduling conflict due to the change in class, the balance for any

unused classes will be credited to your CourtReserve account. 

WTT strings tennis racquets only. WTT does not string pickleball, squash or lacrosse racquets.  

You can bring your tennis racquet to WTT and select a string from the list of strings WTT has available. You can also bring your own strings and pay only a labor charge. 

Turnaround time is 3-4 days or 1-2 days for a small fee.

WTT also provides replacement grip, over grip and grommet strip services. 

Racquets, shoes and other tennis merchandise can be ordered at a discount from our supplier, Fromuth. Email Chris at  chris.winningtouchlv@gmail.com to inquire about a price for a specific racquet or other tennis item. 

WTT has a selection of current racquets that can be signed out to demo for use at WTT only. They cannot be taken off the premises.

Notifications are posted on Facebook, sent via CourtReserve and posted on the WTT Website.

Messages may be sent to communicate facility closings, late openings or other important announcements that could impact members. 

Parents of school-age children are encouraged to drop off/pick up their child but

may remain in the lobby area until their child enters/exits the courts. 

Players may gather in the lobby before their scheduled play time as they wait for their court to become available; they may also gather after their play time to socialize.  

 USTA Match Play Rules

•  All players must sign in at the desk using the USTA Match sheet. 
•  All players must sign a Winning Touch Tennis Lehigh Valley (WTTLV) Player Profile, which includes a general liability statement, the first time they play. WTTLV will keep the signed Player Profile on file for future reference. 
•  A guest fee of $25.00 for all players, home or visiting team players, who are non- WTTLV TAP members, must be paid prior to going onto the courts. 
•  WTTLV will no longer reserve a 30-minute warm-up court in advance for visiting teams. WTTLV TAP players can “walk-onto” a court, if open, at no cost. Non-WTTLV TAP players must remain in the lounge area until 10 minutes prior to match time when they can go onto a court, if available, to warm-up or they can pay a $5.00/player fee for a ½ hour of court time to warm-up if a court is available. 
•  WTTLV reserves 2 hours per court for USTA matches; if the court is open following the 2 hours, the players can play until the match is completed at no extra charge; if the court is reserved directly after the 2-hour match reservation, the match must finish by the end of the 2-hour reserved time by using the Timed Match Rules as per USTA Middle States Section Regulations. At time of check-in, the desk can let the team captains know the court status beyond the 2-hour reservation. 
•  Reschedule Policy: 
•   All WTT captains must get management approval to reschedule a court(s) for a USTA match. Only the management team can determine if/when the courts will be rescheduled. Do not make this request to a desk associate. 
•  If a reschedule request is approved for a reason(s) other than those listed in the USTA Middle States League Policy as outlined below, a player from either team must pay a $20.00 per court administrative fee prior to the rescheduling of the court(s). 
•   Cancellation Policy: 
•  If a court(s) is/are released 48 hours in advance, there is no fee charged. 
•  If a court(s) is/are released 24 hours prior to a match, a fee of $36.00 per court will be charged to the team who cancels, whether home or visiting. This charge must be paid when the cancellation is made or prior to the match, either in person or by credit card via phone. 
•  Once the match begins, no refunds will be given for any reason. 
•  Winning Touch Tennis will follow and strictly adhere to the USTA Middle States League Policy for postponing/rescheduling any court reservations made for USTA matches.  
•  Therefore, USTA matches will ONLY be rescheduled for the following situations: 
•  Adverse weather conditions. 
•  Unexpected court availability issues that might arise at Winning Touch Tennis. 
•  USTA league playoff matches. 
•  ▪ Eastern PA District league matches can be re-scheduled, upon request, if a team has 4 players in a 4 or 5 court league or 3 players in a 3-court league who are involved in a district, section, or national championship. 
•  Teams should play as many courts as possible on the scheduled match day 
•  The players in question must be representing Middle States or a district within Middle States. Four days’ notice, in writing (email), to the opposing team captain is required.  
•  If WTTLV closes due to inclement weather, the home captain will be notified; it is their responsibility to notify the captain of the visiting team. 
•  All USTA rules and etiquette guidelines must be followed. 

 9-1-2024